Chen Sheng
Chen Sheng
Serving every customer
Delivering four playgrounds totaling over $1.5 million may be an unusual project for DCC's CFB Halifax team, but for Technical Specialist Chen Sheng, it was an opportunity to demonstrate exceptional customer service. Chen quickly recognized that the design needed to cater to all children, including those with special needs. She researched the criteria, and guided the design consultants towards achieving them, delivering the project on time and to rave reviews. ‘Chen's performance is a true reflection of understanding the customer needs. Her resolve to handle design conflicts and difficult situations during construction with tact and patience is remarkable,’ says her nominator, Peter Sarty, Program Leader at Halifax. ‘Seeing the happiness of parents with children who have special needs is testimony to delivery of the project exceeding expectations.’