Services Revenue

(in millions of dollars)

2009–10
89.7
2010–11
93.6
2011–12
111.8
2012–13
114.5
2013–14
92.9

Number of Employees

(based on full-time equivalents)

2009–10
841
2010–11
867
2011–12
998
2012–13
1,041
2013–14
855

Contract Payments Per Employee

(in thousands of dollars)

2009–10
841
2010–11
941
2011–12
1,005
2012–13
993
2013–14
1,009

Number of Contracts Awarded

 

2009–10
1,730
2010–11
2,075
2011–12
2,350
2012–13
2,102
2013–14
1,663

Value of Contracts Awarded

(in millions of dollars)

2009–10
686
2010–11
851
2011–12
852
2012–13
755
2013–14
476

Cost of Service Delivery

(services revenue as a percentage of contract payments)

2009–10
12.69%
2010–11
11.47%
2011–12
11.15%
2012–13
11.07%
2013–14
10.76%

Service Delivery Rating

(client satisfaction)

target = 95%

2009–10
97%
2010–11
98%
2011–12
99%
2012–13
95%
2013–14
96%

Contract Payment

(in millions of dollars)

● Professional Services
● Construction Goods and services

2009–10
82 625

707

2010–11
98 718

816

2011–12
112 718

1,003

2012–13
105 718

1,034

2013–14
88 718

863

Utilization Rate

(percentage of employee hours
spent on billable contract work)

target = 70%

2009–10
74.6%
2010–11
73.9%
2011–12
75.8%
2012–13
74.7%
2013–14
74.0%

Deficit Reduction Action Plan
(DRAP) Savings

(in millions of dollars)

● Reduced Cost to DND
● DCC Direct Cost Savings

2012–13
3.2
4.5

7.7

2013–14
2.9
8.6

11.5

Total T.
3.9
11.3

15.2

Total A.
6.1
13.1

19.2

Total A. = Total Achieved
Total T. = Total Target