Services Revenue

(in millions of dollars)

2011–12
111.8
2012–13
114.5
2013–14
92.9
2014–15
80.5
2015–16
84.9

Number of Employees

(based on full-time equivalents)

2011–12
998
2012–13
1,041
2013–14
855
2014–15
749
2015–16
796

Contract Payments Per Employee

(in thousands of dollars)

2011–12
1,005
2012–13
993
2013–14
1,009
2014–15
1,052
2015–16
1,149

Number of Contracts Awarded

 

2011–12
2,350
2012–13
2,102
2013–14
1,663
2014–15
1,579
2015–16
2,440

Value of Contracts Awarded

(in millions of dollars)

2011–12
852
2012–13
755
2013–14
476
2014–15
407
2015–16
647

Cost of Service Delivery

(services revenue as a percentage of contract payments)

2011–12
11.2%
2012–13
11.1%
2013–14
10.8%
2014–15
10.2%
2015–16
9.3%

Service Delivery Rating

(client satisfaction)

target = 95%

2011–12
99%
2012–13
95%
2013–14
96%
2014–15
98%
2015–16
97%

Contract Payment

(in millions of dollars)

● Professional Services
● Construction Goods and services

2011–12
112 891

1,003

2012–13
105 929

1,034

2013–14
88 775

863

2014–15
79 709

788

2015–16
92 823

915

Utilization Rate

(percentage of employee hours
spent on billable contract work)

target = 70%

2011–12
75.8%
2012–13
74.7%
2013–14
74.0%
2014–15
73.9%
2015–16
74.7%