Cold Lake Utilities project team earns customer service accolades

The DCC team managing the Cold Lake Utilities project: Jason Serwa, Melissa Vestby, Danny Bielesch and Veronique Proulx.

The DCC team managing the Cold Lake Utilities project: Jason Serwa, Melissa Vestby, Danny Bielesch and Veronique Proulx.

The DCC team at 4 Wing Cold Lake that closed out the recent Cold Lake Utilities project received some high praise, not only from the organization, but from the Client-Partner. The team was nominated for a national DCC Customer Satisfaction Award for its recent accomplishments.

“There is no doubt in my mind that this team far exceeded expectations and provided excellent service to the Wing during this project,” said Major Comeau, Commanding Officer of 4 Wing’s Wing Construction Engineering, who wrote a nomination support letter.

The DCC team managing the project, consisting of Danny Bielesch, Jason Serwa, Melissa Vestby and Veronique Proulx, provided “outstanding service,” said Maj Comeau.

The six-phase utility upgrade was gargantuan to say the least, involving a complete upgrade and modernization of existing underground utilities and road systems throughout 4 Wing’s operations and administration areas. The team was nominated for their efficient and cost-effective customer service in managing phase four, a $23.3-million overhaul of underground installations and road construction.

Overcoming risks such as interference with industrial security in restricted areas, road closures in operational areas, limited contractor participation due to a competitive regional oil industry, and less than perfect soil and groundwater conditions, the team successfully completed the project with minute attention to detail and little interference with daily operations.

“Each member was dedicated to the success of the project, demonstrated competence and fairness and collaborated with all parties to effectively plan and mitigate risks toward successful project implementation,” said Clint Horyn, DCC Site Manager at 4 Wing, who nominated the team.

The last two phases of the project are expected to get underway in 2016.


In our past issues

Canadian Army Advanced Warfare Centre is a veritable training "adventure"

With six-storey climbing walls, mock storm sewers, a mock elevator shaft, a four-storey "building-within-a-building," and a multitude of rappelling surfaces, the new Canadian Army Advanced Warfare Centre (CAAWC) is a veritable adventure, with a very serious objective.


Performance specification: An innovative, successful approach

In the spring of 2014, DCC received an exciting project request from DND–the rapid demolition of the St. Hubert M4 hangar; a 4,000-m2 wooden Warren truss structure built in 1942 that was in danger of collapse.